FAQ

Most frequent questions and answers

To place your order from our website you need to complete the cart by adding the items you wish to purchase. Then proceed to checkout. Shipping costs will be charged. 

Through the postal system, or private courier on request (EU Only), we can deliver our products worldwide. Please be careful of ordering in agreement with your country's law in terms of live animals imports. We ship products from the UK, Italy and Spain 

According to our statistics, more than 98% of our parcels reach the destination safely. Ordinary shipping (4-6 working days) is suitable for all orders although tracked and signed is usually recommended to feel safer and track your parcel throughout the delivery process. The fastest and safest solution is the express courier (2-4 days; EU-only).

Yes, we offer 100% refund in case of dead material upon reception. If the percentage of eggs hatched is more than 50% of the batch, this is usually considered good enough to be paid. If the products you ordered are compromised, please let us know within 48h from parcel reception. Claims received 48h after reception may not be accepted.

We accept payment through Paypal, credit/debit card or SEPA transfer. Prices are expressed in € (EUR).

Our products are located in different facilities, located in different EU countries. If you have ordered products that came from different countries, multiple parcels will be sent out. Shipping cost is calculated individully for any country/parcel. This is the reason why you may see multiple shipping costs. All is ok the system calculates it autonomously. If you combine items from 1 single country, you will pay 1 single shipping. 

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