Frequently Asked Questions (FAQ)
Ordering is simple: add the products you wish to purchase to your cart and proceed to checkout.
All available shipping options and final costs are shown clearly before payment, with no hidden fees.
We ship worldwide from Italy using reliable postal services and private couriers (EU only).
Customers within the European Union can order without restrictions.
For non-EU countries, we recommend checking local import regulations before purchasing.
Yes. Our packaging and shipping methods are specifically designed for live material.
Standard courier shipping (2–4 working days) is suitable for most orders.
For fast-hatching species or more sensitive products, express courier shipping (1–2 working days) is strongly recommended for additional peace of mind.
Over 98% of our shipments arrive safely.
Yes. We offer a 100% refund in case of dead material upon arrival.
For eggs, a hatching rate above 50% is considered normal and acceptable.
Any issue must be reported within 24 hours of delivery with clear photos.
Live insects are packed using breathable containers and protective materials to ensure safe transport.
Packaging is adapted to the species and life stage, minimizing stress during transit.
Yes. All live insects sold by Time to Breed are 100% captive-bred in controlled environments.
We do not sell wild-caught specimens, ensuring ethical sourcing and consistent quality.
Our products are legal to sell and own within the European Union.
For customers outside the EU, local regulations regarding the import or possession of live insects may vary.
It is the customer’s responsibility to verify local laws before placing an order.
Yes. Many of our species and kits are specifically chosen for beginners.
Clear care instructions are provided, and additional guides are available to help you succeed from the first attempt.
You can contact us via the website contact form or by email.
We typically reply within 24–48 working hours, offering direct support before and after your purchase.
Occasional delays may occur due to postal services or customs processes.
Our live shipments are prepared to tolerate standard delays.
If a delay causes any issue, please contact us and we will assist you promptly.